Automated customer service, Handling trucking customer complaints, How to report unsafe trucking company, etc.
The trucking industry is going through changes rapidly to the advantage of the customer, competition is so keen so its very important that truck companies train their staff very well so that they can handle any customer challenges. It is quite surprising how huge of a role truck drivers play as brand ambassadors to their company. Company executives are not interacting with partners in-person every day, but you can guarantee that your truck drivers are, in such case its beneficial for companies to bestow some customer service skills on them to ensure that they are best representing the company properly. The application of technology in the trucking business is helping in responding quickly to the customer complaints and also ensure that work is being than on time to meet customer expectations. Moving forward, customer support and inside departments will only need to increase their availability and their service commitment to their shippers-and their consignees- in order to handle the complexities of their shippers evolving needs. The brands that have reputation in the truck industry , are always looking for ways and means to provide or seek resolution about customer challenges and issues. The ability of trucking company to make timely delivery in this industry is the corner stone of the customer service and this is what industry customers want.
What you’ll learn
- Three steps to getting new trucking customer.
- Automated customer service.
- Impressive ways to improve your customer service in logistics.
- Ways transportation companies can improve customer experience.
- Three ways to improve customer service with fleet technology.
- What does the trucking customer want.
- Five essential components of customer service in freight and logistics.
- Five customer service skills for truck drivers.
- Tips for trucking companies to deliver the best customer service.
- How you can report an unsafe trucking company.
- Challenges facing the trucking industry and how to manage them.
- Step-by -step guide: How to handle customer complaints.
Course Content
- Introduction –> 6 lectures • 22min.
- Three Steps To Getting New Trucking Customers –> 3 lectures • 8min.
- Challenges Facing The Trucking Industry And How To Manage Them –> 8 lectures • 32min.
- Step-By-Step Guide : How To Handle Customer Complaints –> 5 lectures • 11min.
- Tips For Trucking Companies To Deliver The Best Customer Service –> 5 lectures • 8min.
- Five Customer Service Skills For Truck Drivers –> 5 lectures • 6min.
- Impressive Ways To Improve Your Customer Services In Logistics –> 9 lectures • 18min.
- What Does The Trucking Customer Want –> 3 lectures • 6min.
- Ways Transportation Companies Can Improve Customer Experience –> 7 lectures • 14min.
- Three Ways To Improve Customer Service With Fleet Technology –> 3 lectures • 4min.
- Essential Components Of Customer Service In Freight And logistics –> 5 lectures • 9min.
- How You Can Report Unsafe Trucking Company –> 3 lectures • 5min.
Requirements
The trucking industry is going through changes rapidly to the advantage of the customer, competition is so keen so its very important that truck companies train their staff very well so that they can handle any customer challenges. It is quite surprising how huge of a role truck drivers play as brand ambassadors to their company. Company executives are not interacting with partners in-person every day, but you can guarantee that your truck drivers are, in such case its beneficial for companies to bestow some customer service skills on them to ensure that they are best representing the company properly. The application of technology in the trucking business is helping in responding quickly to the customer complaints and also ensure that work is being than on time to meet customer expectations. Moving forward, customer support and inside departments will only need to increase their availability and their service commitment to their shippers-and their consignees- in order to handle the complexities of their shippers evolving needs. The brands that have reputation in the truck industry , are always looking for ways and means to provide or seek resolution about customer challenges and issues. The ability of trucking company to make timely delivery in this industry is the corner stone of the customer service and this is what industry customers want.
Safe and secure transportation is very important, no one want to get the phone call that the delivery has been lost due to an accident or theft. Trucking companies face a lot of challenges but it is still their mandate that loads are arrived safely. Trucking companies must also understand that the public is watching them, because bad driving have a bad implication for the company image. 24/7 service delivery is the right answer in responding to customer complaints and also giving them the best resolution.